FAQ

1. General

2. Purchase Art

3. Order & Account

4. Shipping & Return

General

Cannot find the information you want?
Artitude.io is just launched so that we are still improving contents of the website. Please contact us.
Are artworks on Artitude authentic?
Sure. We work directly with artists and artworks come with certificate of authenticity.
How Artitude select the collection?
Artitude is a curated gallery, not an open platform. All works and artists are hand selected by our team to gauranteed the quality. We hope to build a long term brand value of Artitude and satisfy our clients.
What does Artitude do for artists?
We try our best to promote artists and handle printing and shipping so that they can focus on creating their art. Supporting artists are one of our major missions. Most of the proceed of every work sold goes to the artist.
How often are new artworks or artists added to Artitude?
It is quite frequently. To be the first to know new releases, please sign up for our newsletter.
I'm an artist and I’d like to work with Artitude.io.
We are always open to artits. You are welcome to submit your portfolio to artist@artitude.io. Our curator team will review it.

Purchase Art

What are original work, limited edition and open edition?
Original work is a unique (one-off) piece, like a painting.
Limited edition means the work is only made for a limited quantity. When all editions are sold, it would not be produced any more. Open edition means the work has not a limited quantity, which usually can make the price more affordable.
Will the price increase?
Yes it could. Even for open edition works, due to the inflation, increase of production cost and popularity with higher demand, price could increase. So buying early secures the best price.
I want a work with special size or framing. Or does the artist do commission work?
Welcome to talk to us. We will try our best to make a solution for you.

Order & Account

Are my payments secure?
Yes. We take the utmost care with the information that you provide. The server that hosts our website encrypts your connection using the industry-standard SSL protocol. Payment is made securely through Stripe, a third-party payment platform. Artitude does not store or process your card information. Other information you provide is restricted to us.
Can I register an user account?
Not yet. Sorry for the inconvenience as the feature of user account is still being developed. You can only use guest checkout every time you make a purchase.
Can I buy artworks offline?
You are more than welcome to visit our store in New York City. Artitude.io

66 W Broadway, New York, NY 10007
How do I check the status of an order?
You will receive an email notification with tracking number when your order is shipped. For other questions, just ask us.
Is there any tariff or customs fees on my order?
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such fees, which are levied once a shipment reaches the recipient's country. Artitude has no control over these charges, nor can Artitude predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Can I cancel an order?
Yes. Please contact us as early as possible. If the artwork is already printed or shipped, the cancel would be seen as a return.

Shipping and Return Policy

How do you ship?
For domestic orders, we use UPS, Fedex, and USPS. For international orders, we use DHL and USPS.
Do you ship internationally?
Yes, we do. We are happy to ship artwork globally. To allow us to best serve you, please complete the shipping form upon checkout and try to be as detailed as possible, including a phone or mobile contact number is always helpful for international orders.
There will be a processing fee added to your order depending on the size of your piece(s) and where you ​would like your artwork shipped.
Do you ship to PO Boxes?
We are unable to ship to PO boxes for liability and insurance reasons. Please provide your full daytime delivery address as well as a contact phone number to ensure smooth delivery.
Can I change my shipping address?
If you would like to change shipping address, please immediately contact us within 24 hours once the order is placed. We are unable to redirect orders once they have been dispatched. Once marked as "received" by carrier tracking, we are not responsible for the package. Please ensure the correct address is entered at time of order.
When will my order be shipped?
Once we receive your order, we will start our production process right away. The process normally takes 7-10 business days. Please allow 3-5 business days for your order to be shipped.
Where will my order be shipped from?
All orders will be shipped from New York City, USA.
Which countries do you ship to?
Please refer to USPS official website for details.
https://pe.usps.com/text/imm/immctry.htm
Which countries do you ship to?
Please refer to USPS official website for details.
https://pe.usps.com/text/imm/immctry.htm
What are the shipping/delivery fees?
For a limited time, we offer FREE Shipping on all orders. There will be no additional shipping or delivery fee.
How long does it take for an order to arrive?
For domestic orders, please refer to UPS ground service webpage for details.
https://www.ups.com/us/en/help-center.page?

For domestic orders, please refer to UPS ground service webpage for details.
https://www.usps.com/international/first-class-mail-international.htm
Can I track my shipment?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.
Please note: It may take 24-48 hours for your tracking information to reflect details on UPS, FedEx, USPS sites.
I received a damaged artwork. What do I do?
If you received a damaged order, please contact us immediately at info@artitude.io. We will reply within 1 business day and will try our best to make a solution.
My package is lost, what should I do?
If your package is lost in transit, please email us immediately at info@artitude.io and we will try our best to resolve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). For International orders, please contact your local postal service for information on how to file a claim as we are unable to replace lost packages from international orders. Please note that Artitude.io is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.
Can I return an artwork?
For return inquiries, please contact us: info@artitude.io
Can I exchange an artwork?
For exchange inquiries, please contact us: info@artitude.io